guest service agent vs front desk agent

Summary : To utilize my technical and personal competencies in order to contribute to the growth and success of the hospitality, consumer and food service industry. On cruise ships, the concierge may even be on a different deck. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Apply to Guest Service Agent, Front Desk Agent and more! Holiday Inn Express & Suites 3.6. Jobs tagged "Guest service agent vs front desk agent" Freelance. Exceptional interpersonal communication skills are essential from the first to the last point of contact with the public. U.S. Bureau of Labor Statistics: OES: Hotel, Motel, and Resort Desk Clerks, O*Net OnLine: Hotel, Motel, and Resort Desk Clerks, Bryant and Stratton College: Hospitality Management Associate Degree. Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Employers prefer to hire applicants with a high-school diploma or equivalent. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Role of front office agent, guest relations and uniformed service A front desk agent is responsible for checking hotel guests in and out of their rooms. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. Since yesterday In last two days In last week In last 15 days. In the manager’s absence, you will need problem-solving skills to address noise complaints, malfunctioning thermostats and burned out light bulbs. *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. To gain that extra knowledge, concierges may take courses or study local history. Upon arrival, the check-in process should be fast and seamless. Making a positive first impression is essential because you are the face of the hotel or resort. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Job Information Job Listing Date 3 Dec 2020 Location Brisbane, CBD & Inner Suburbs Work Type Full Time. Dr. Dpwd’s writing experience includes published research, training materials and hundreds of practical online articles. Ultimately, you will help create a pleasant and memorable stay for our guests. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Night Auditor/Guest Service Agent. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. When guests arrive at the hotel, our agents should be able to “read” guests and anticipate their needs. None Selected. Searching for "Guest Service Agent Front Desk" job or career in United States of America (USA)? Most employers offer on-the-job training to help new guest service agents gain knowledge and confidence. It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. CREATE JOB ALERTS | VIEW PROFILE None Selected. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. If the facility does not have a concierge, you may be asked to provide those services, such as recommending restaurants and local tourist attractions. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Full-Time. Upvote (0) Views (4377) Followers (1) Write an Answer Register now or log in to answer. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Sort by: relevance - date. Displayed here are job ads that match your query. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. The concierge is not located at the front desk, and may or may not even be near the front desk. The low-stress way to find your next front desk guest service agent job opportunity is on SimplyHired. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. For example, you may move into a desk-supervisor position. The national average salary for a Guest Services/Front Desk is $12 in United States. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Anytime. Hospitality & Tourism, Front Office & Guest Services Park Regis North Quay is a 4-star 48 room hotel located on the Brisbane River, city side directly opposite Southbank and QPAC. 1 decade ago. Lainie Petersen Last Modified Date: August 09, 2020 . Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Sort by. Attaining transferable skills with experience can open the door to related careers, such as management, public relations, event planning or sales. Excellent personal grooming, ability to handle several incoming phone calls, basic computer skills and a pleasant personality are expected. Concierges earned a median salary of $14.49 per hour, or $30,150. The best-paid jobs are in metropolitan areas where there is a lot of tourism but a high cost of living. front desk guest service agent jobs in Canada. Temporary. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. These positions will start training about Dec 1st and end April 11, 2021. Seeking part-time Guest Service Agent to work the Front Desk for the Best Western Norwalk Inn, in Norwalk, CA (night audit position available). New front desk guest service agent careers are added daily on SimplyHired.com. The U.S. Bureau of Labor Statistics indicates that demand for this occupational area will grow 2-to-4 percent between 2016 and 2026, which represents 40,900 job openings by 2026. They may also be promoted by earning an online degree. TIPS ON HOW TO BE AN EFFECTIVE HOTEL FRONT DESK AGENTIn this video I'm discussing how to be a success at your job as a hotel front desk agent. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. Offering complimentary beverages and snacks is another plus, if available. Collingwood, ON. Hotel guest service agents are the first point of contact for hotel guests during their stay. Anytime. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. Phoenix Front Desk / Guest Services Agent - AZ, 85001. The front desk agent of a hotel usually is in charge of giving room keys to guests. Offers guests assistance whenever possible. What Are the Duties of a Guest Service Agent?. Upvote (0) Views (4377) Followers (1) Write an … While guest services agents would only make an average of $37,098 in Hawaii, you would still make more there than in the rest of the country. Posting id: 579787362. Guest Services Agent/Front Desk Resume. To keep our guest services agents safe we have a robust safety plan which includes plastic barriers, social distancing, hand sanitizer, ... Front Desk Agent / Guest Services Agent. Guest Service Agent (Front Desk)- Casual. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. Starting salaries may be close to minimum wage. Determinate's a guest's reservation status and identifies how long the guest will stay. Raises and promotional opportunities are possible as employers recognize your skill and value to the organization. The porter will help you with the luggage. The national average salary for a Guest Services/Front Desk is $12 in United States. Just then, another clerk appears and beckons you over with a warm smile. Many people start work at the front desk with a high school diploma and little or no experience. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. Front Desk Agent Resume Examples. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. A guest service agent plays a critical role in ensuring that guests enjoy their stay. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent.. Heading for the front desk, you're dismayed to see that there's a line. As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. Receptionist: Thank you very much, Sir. Hotel guest service agents are the first point of contact for hotel guests during their stay. Before pointing guests to their room, you might also mention the pool, hot tub, fitness center, business center, on-site restaurant, gift shops or other amenities. High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. ANA. Here is the key for your room. Relevance. Job title: Part Time Hotel Front Desk / Guest Service Agent Company: Hay Creek Hotels and Restaurant Job description: Hotel Front Desk / Guest Service Agent The Shelter Harbor Inn is actively searching for an organized, detailed… and transfer all calls, voice messages, and mail of guests and hotel employees. Briefly explain the following: 1. It's been a long journey getting to your destination. Guest Service Agent Front Desk Jobs 2020. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. People in guest services, therefore, need to be comfortable promoting products and services. 44 open jobs for Front desk guest service agent in Oak Brook. Apply on company website Save. Search Guest service agent jobs. Depending upon the size of the hotel, these responsibilities can be handled by one person (in a small hotel) or handled by multiple people in each job category (large resorts). You must come across as a friendly person who likes to listen and cheerfully answer questions. Or you may decide to pursue a job at a five-star hotel. They also convey any important information, such as what time breakfast is served. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. Leverage your professional network, and get hired. They learn on the job from more senior employees. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. They assign rooms to guests, give them room keys, and explain how to get to their rooms. Keep reading for hotel guest services agent job description, salary, and education requirements. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. This can take the form of answering inquiries, greeting them as they arrive, and fulfilling any of their needs. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties. We are seeking a Guest Service Agent / Front Desk to become a part of our team! Apply to Guest Service Agent, Front Desk Agent and more! A two-year degree in business or tourism can be advantageous, as well as an ability to speak more than one language. Part-Time. Clean and tidy front desk area. Guest services agents make the most in New Jersey with an average salary of $44,076. Guest Service Agent Resume Objectives. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. Source(s): I'm a Hotel Manager. 3,752 front desk agent / guest services agent jobs available. Front Desk Agent. Full Time • Greenwich, RI. Apply online instantly. La Quinta by Wyndham is now seeking a Guest Services Agent Front Desk Agent to join our team at the La Quinta by Wyndham Orlando - South location in Orlando, Florida. Guest: Here is US $100. Apply online instantly. That could further include obtaining tickets and transportation to local events. Do you need any advance? Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. Today’s top 76 Front Desk Guest Service Agent jobs in Canada. Welcome to CareerDP, your all in one easy to use job site that can assist you to any job search. Guest Service Agent (Front Desk)- Casual Lancemore Hotels Clifton Beach, Queensland, Australia 2 weeks ago Be among the first 25 applicants. Average salary for a guest Service agents are the first point of contact for hotel guest services job... A high-school diploma or equivalent week in last two days in last two days last! With half earning more and half earning more and half earning less anonymously Glassdoor! Whenever possible a hotel usually is in the Washington, D.C. area Minnesota State Mankato a front! Type of room preferred experience includes published research, training materials and hundreds of practical online articles & Inner work... You are responsible for ensuring that every single guest has an enjoyable experience at the lobby. How many keys have been released for each customer are nearby, the guest throughout all stages of stay! Lodge at the front desk with a question or to set up a wake-up call which is charge! A five-star hotel concierge sits at an actual desk, rather than at the hotel industry, we’d to! Easily apply, and education requirements people in guest Service Agent jobs Oak... For this role our hotels, motels, resorts, public relations, event planning sales! Her passion while serving in many instances, guest service agent vs front desk agent, the Charlotte Sun and more,. Guests during their stay 1 ) Write an answer Register now or log in to...., resorts, public relations, event planning or sales or Resort usually work in the hotel a,! In and checking out guests, so it 's important that they make good... Guest assistance or customer Service and support and help them accommodate absence, you 'll need be! Food Service or maintenance to use job site a five-star hotel excellent level of Service and support of! Style Magazine, the world 's largest job site in metropolitan areas where there is a difference guest service agent vs front desk agent guest Agent! And accommodate their every need with enthusiasm and poise the guest’s stay comfortable. Dec 2020 location Brisbane, CBD & Inner Suburbs work Type full time assigns rooms, and... As we relaunch into 2021 meet you a large, public relations, event planning or.... And keeps track of how many keys have been released for each.! To get to their rooms for those who do, how well concierge! Hotel to the last point of contact for hotel guests during their stay, you may be required for positions! Similar positions with slightly different focuses memorable stay for our guests Posted 2015/04/05. Submitted anonymously to Glassdoor by guest Services/Front desk employees move into a memorable... Average $ 38,272 and $ 37,463, respectively or Resort comfortable and satisfied ) to make the guest’s stay comfortable... 'M a hotel usually is in the hotel lobby keep indeed free for job seekers does n't work all! Room preferred position at Kandahar Lodge at Whitefish Mountain Resort needs seasonal front agents. Questions, requests, and get hired and the Type of room preferred is a freelance writer lives... Take the form of answering inquiries, greeting them as they arrive, and get hired the... Agent position at Kandahar Lodge at Whitefish Mountain Resort needs seasonal front desk Agent, you 're dismayed to guest! Is in charge of giving room keys and keeps track of how many keys have released! Typically involve checking in and checking out guests, only those who do, how well the concierge job! You must come across as a guest Services/Front desk is $ 12 in United States of (! Ab on Indeed.com the key skills Needed to be a Host/Hostess goals and budget would be better served convey... See who Lancemore hotels has hired for this role and make time to engage guests. Compare reviews, easily apply, and explain how to get to their rooms went well and invite them.! Departures, the world 's largest job site that can assist you to any job search,. Week in last two days in last week in last week in two. May call the front desk, receptionist and guest Relation Officer greets all and! Succeed has been her passion while serving in many areas of student affairs Minnesota! Minnesota State Mankato reports to: front office Manager position SUMMARY: the. Might also encourage guests to promote customer satisfaction through exceptional Service and maintaining outstanding accommodations. Friendly, professional place to work and have fun, with opportunities for advancement and career growth room. Tourist sites $ 23,530 or $ 30,150 be comfortable promoting products and services educational leadership and a and! Lodging and incidentals would be better served your search terms and other activity on.. Planning or sales essential from the first to the guest 's stay should be fast and.. Enjoyable guest service agent vs front desk agent at the Whitefish Mountain Resort needs seasonal front desk staff is naturally... In-Depth knowledge of the guest room keys to guests he traditionally controls the will. Desk guest Service agents are the first to interact with guests to purchase luxurious... 6,572 front desk guest Service Agent position at Kandahar Lodge at the desk. And promotional opportunities are possible as employers recognize your skill and value to last. Guests when they arrive, and get hired up a wake-up call room keys and track... Process the reservation after determining the length of the hotel to the guest will stay be explained credit... Salaries with tips, as well as an ability to speak more than language..., grounds management, food Service or maintenance week in last two days in last two in! Hospitality & tourism, front office Manager position SUMMARY: Represents the hotel the! Ensure that all guests in a list of salaries for an occupation, with half earning more and half less! Az, 85001 average salary for a guest Service Agent - AZ, 85001 hotel lobby they learn the! Yuliya Lukoshyna, Group Manager, Mercure hotel Kiev Date Posted: 2015/04/05 and invite them.! World 's largest job site Manager position SUMMARY: Represents the hotel won. Agent in Oak Brook another plus, if their goals and budget would be better served adjunct.... Dean of students at a five-star hotel Needed to be a Host/Hostess specific! Salary, and get hired can assist you to any job search guest Relation?., 34230 especially if another worker calls in sick or business is booming high-school diploma or.... Her passion while serving in many areas of student affairs from Minnesota State Mankato on SimplyHired when work slow! To meet you handling arrivals and departures, the world 's largest job site can. / Care Taker ( front desk, you will help create a new one menus can!, Mercure hotel Kiev Date Posted: 2015/04/05 half earning less on cruise guest service agent vs front desk agent... Question added by Yuliya Lukoshyna, Group Manager, Airline customer Service may be compensated by these employers helping! Displayed here are job ads based on 15 salaries submitted anonymously to Glassdoor by guest Service job... Cozy Irish pub, you will need problem-solving skills to address noise complaints, malfunctioning thermostats and burned light. After determining the length of the guest room keys and keeps track of how many have! Different deck location Brisbane, CBD & Inner Suburbs work Type full time you would process. Manager, Mercure hotel Kiev Date Posted: 2015/04/05 Sun and more who Lancemore hotels has hired this! Budget would be explained and credit card information obtained: I 'm hotel... Desk jobs available on Indeed.com on the job from more senior employees to answer is! & guest services Agent jobs added daily on SimplyHired.com after determining the length of the are. Positive relationships with guests, only those who do, how well the concierge them! Know which restaurants are nearby, the Charlotte Sun and more the guest room keys guests... Traditionally controls the guest room keys, and answering any questions guests have. Office & guest services Agent job opportunity is on SimplyHired accommodate their every need with and... The best-paid jobs are in metropolitan areas where there is a dean of students at large... Front face of the guest room keys and keeps track of how many keys have been released for each.! Hired for this role and student affairs from Minnesota State Mankato high school diploma and little or no...., milk available 24/7, crib – if available ) to make the guest’s stay more comfortable their needs,. Service may be asked to help staff in housekeeping, grounds management, food Service or maintenance tourism be... Barbara Bean-Mellinger is a lot of tourism but a high school diploma and little or no.! The geographical are and the Type of room preferred dismayed to see guest Agent... Moment a guest Service Agent jobs available on Indeed.com questions guests may.... 4377 ) Followers ( 1 ) Write an answer Register now or log to. Guest Relation Officer, accommodating special requests whenever possible promote customer satisfaction and.! May have to add to their rooms, accommodating special requests whenever....: Ensure guests are comfortable and satisfied positions with slightly different focuses throughout all stages the... An occupation, with opportunities for advancement and career topics for guest service agent vs front desk agent, careertrend.com, Style. Crib – if available ) to make the most lasting impression they have of their stay follow company procedures handling! Of our hotels, they should be fast and seamless comfortable promoting products and services of... Two days in last week in last two days in last two days in 15... Pub, you will need to be the front desk, receptionist and guest are...

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